Privacy policy

Information we collect

We collect your contact details, identity details, health answers, visit records, messages and payment records.

Why we collect it

We use it to provide your care, confirm who you are, run your account, process payments, meet legal duties and keep the service safe.

Who can see it

Your doctor, your care team and service providers that help us operate can see the information they need. These providers are Amazon Web Services (hosting and video calls), Stripe (card payments), Twilio (text messages and phone calls) and Parchment (electronic prescriptions).

Where it is stored

We store your health information in Australia, on Amazon Web Services in Sydney. Your health answers are encrypted. Video calls also run through Sydney and are not recorded. Stripe handles card payments, and we never see your full card number.

Marketing

We do not use your health information for marketing unless you give specific consent.

Your choices

You can ask to see or correct your information. You can complain to us or to the Office of the Australian Information Commissioner.

Contact

Email our privacy officer at support@bodymod.com.au.